Booking and payment terms

General booking and payment terms

• Rooms are available from 15.00 on arrival date unless agreed upon differently beforehand.
• Check-out in the morning before 11.00.
• One-night stays can be cancelled with no charge up until 18.00 the day before.
• Several-night stays can be cancelled with no charge no less than 14 days prior to the beginning of the stay.
• If the cancellation happens later than that, B&B pinus will charge 50% of the payment. If a several-night stay is cancelled less than 2 days prior to the beginning of the stay, B&B Pinus will retain 100% of the payment.
• Several-night stays may require a safety deposit.
• After the reservation is complete and the payment received, the confirmation will be sent to the email address specified during the booking process. The confirmation will include booking details, booking terms as well as invoice.
• If the guest does not recieve a booking confirmation, the booking has not been registered and is therefore invalid.
• At check-in, names of all staying guests must be registered (in accordance with official travel industry regulations).
• B&B Pinus has the right to cancel a reservation in cases of force majeure and other such circumstances.
• In such cases, the guest will receive the full price paid for the reservation.
• B&B Pinus has the right to immediately cancel a reservation if a guest is breaking any booking terms and/or conditions.
• If a booking is cancelled due to misbehaviour or property damages, B&B Pinus retains the full amount paid for the reservation.

Damage compensation

• The guest is responsible for any damages to all immovable and movable property.
• All damages must be immediately reported to the property owner.
• The guest is responsible for compensating all damages caused.
• Property owner is not responsible for any harm caused to the guest by an unexpected force majeure or any such reason that was not caused by the property owner and/or the consequences of which the owner could not have prevented.
• Property owner is also not responsible for any harm or consequences, which are caused by forces of nature or encounters with wild animals.

Terms and conditions

B&B Pinus 2205239-7 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: bbpinus@gmail.com
Telephone: 040 1819200
Address: Työväentie 35b, 52700 Mäntyharju

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Visma Pay. Visma Pay or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit.

Read more from www.jousto.com

Contact Visma Pay

Visma Pay, Paybyway Oy (Y-tunnus 2486559-4)
E-mail: helpdesk@vismapay.com
Telephone: 09 315 42 037 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Shipping

Gift cards are shipped daily. Gift card shipping takes about 3-5 business days. Shipping costs are based on chosen shipping method, potential extra services, order weight and order size. Shipping cost will be shown during checkout before the order is confirmed and finalised.

Should the order be lost or damaged during shipping, the online shop must be notified immediately and within 14 days. The company responsible for shipping must be immediately notified of any products damaged during shipping process.

Accommodation is to be paid during booking process and it is to be used during its booked period.

Cancelling accommodation bookings

One-night stays can be cancelled with no charge up until 18.00 the day prior to the intended start of the booking. Several-night stays can be cancelled with no charge up until 14 days prior to the intended start of the booking. For cancellations made later than that, B&B Pinus charges 50% of the original booking price. If a several-night stay is cancelled later than 2 days prior to the intended start of the booking, B&B Pinus charges 100% of the original booking price.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.